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Privacy policy

Information on collection of personal info. (Privacy Policy)



www.SCILAB.com.my (“the SCILAB MALAYSIA Web site”) is owned and operated by GOUDEN SDN BHD. GOUDEN SND BHD is committed to protecting your privacy. This Privacy Policy explains our data processing practices. By using the website, you consent unconditionally to the terms of this Policy. This Policy applies to users in Malaysia only. 

Information collected 

GOUDEN SND BHD collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our Website 

We collect information about you when you: 

·         visit the Website, and other sites accessible from the Website;

·         register with and buy products or services on the Website;

·         contact us eg in writing, call customer services

We may supplement the information we collect about you with information we receive from within our company or other external agencies. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information. 

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. 

Security and Accuracy of Information 

Please note that although no system of technology is completely safe, GOUDEN SND BHD has endeavored to take all reasonable measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your information. 

You shall ensure that all personal detail provided to SCILAB Malaysia is accurate at the point of submission and that GOUDEN SDB BHD is kept abreast and updated of any change in your personal details. If for any reason you believe that your personal information lodged with GOUDEN SND BHD is inaccurate or if you would like to amend and reconfirm your personal information, you may do so by typing your name and identity card number on the registration page. 

Use of your information 

GOUDEN SND BHD will use your information to provide and personalize its service. 
GOUDEN SND BHD will use your information to: 

·         Manage and improve the Website

·         Administer and operate your account;

·         Tell you important changes to the “Website” and our services;

·         Manage promotions, competitions, customer surveys and questionnaires;

·         Check and verify your identity


GOUDEN SND BHD will also use your contact details to communicate with you. GOUDEN SND BHD may use your information to send you offer and news about SCILAB products and services which it thinks may be of interest to you. GOUDEN SND BHD may contact you by post, email, telephone or fax for these purposes. 

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service. We may use and share anonymized information outside the GOUDEN SND BHD Company. However, we would like to reassure you that this never includes your personal information. 

Marketing Research 

Unless you indicate otherwise, we may contact you: 

·         with offers and information about GOUDEN SND BHD products or services

·         with offers and information about partners’ products or services

·         for customer research eg to help improve our services

Disclosure and transfer of your information 

Your information will only be used internally by GOUDEN SDN BHD . GOUDEN SND BHD will never disclose or pass your personal data to anyone else without your consent, except for any successors in title to our business authorized or required by law or to other companies who provide a service to us. We may also use and disclose information in aggregate (so that no individual customers are identified) for purpose of marketing, promotional, strategic development, research and customer care. 

Whenever we transfer personal information to countries outside UAE we will ensure that appropriate security measures are taken. 

Accessing your information 

To obtain a copy of the information we hold about you, please contact our customer service at +6053220968. Please confirm your Company name and any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them. 

Modification of the Privacy Policy 

GOUDEN SND BHD reserves the right to amend this Privacy Policy any time without prior notice. You are responsible for regularly reviewing this Privacy Policy. Continued use of GOUDEN SND BHD Website shall constitute your consent to such changes. 

Contacting us 

If you have any order query, please e-mail us at info@scilab.com.my or call our Customer Services at +6053220968